Terms and Conditions

These Terms and Conditions govern the use of services provided by Franklin WaterGuard through our website, franklinwaterguard.com, and apply to all visitors and customers who use our water damage restoration services in Franklin, Tennessee. By accessing our website or using our services, you agree to these Terms.

Services Provided

Scope of Services

Franklin WaterGuard offers water damage restoration services, including but not limited to:

• Water Extraction
• Drying and Dehumidification
• Mold Remediation
• Damage Assessment and Repair
• Sanitization and Cleaning

These services are designed to help residential and commercial property owners address water damage effectively and promptly.

Service Limitations

We reserve the right to refuse service or adjust the scope of services provided in cases where specific limitations, such as extreme conditions or structural issues, affect the service feasibility.

Acceptance of Terms

Agreement to Terms

By accessing our website or using our services, you confirm that you:

• Have read and agree to these Terms
• Are at least 18 years old
• Have the authority to engage Franklin WaterGuard for the services requested

Changes to Terms

We may update or modify these Terms periodically to reflect changes in our services or applicable laws. Any updates will be posted on this page, and we encourage you to review the Terms regularly to stay informed.

Use of Website

Website Content

All content on franklinwaterguard.com, including text, images, and graphics, is the property of Franklin WaterGuard. You may not copy, distribute, or reproduce any content from our website without prior written consent.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of these external websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Customer Responsibilities

Accurate Information

To ensure quality service, you agree to provide accurate and complete information when scheduling an appointment or requesting services. This information may include:

• Contact details
• Property address
• Nature of the damage

Access to Property

You are responsible for providing access to the property at the agreed-upon service time. Failure to provide access may result in rescheduling fees or delays in service completion.

Payment Terms

Service Fees

The fees for our services are based on an assessment of the water damage, the scope of work required, and any additional considerations specific to your property. We provide estimates and discuss pricing upfront, but additional costs may apply if unforeseen issues arise during service.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfers
• Cash

Payment must be completed in full upon completion of services unless otherwise agreed.

Late Payments

If payment is not received within the agreed timeframe, we reserve the right to apply late fees or take further action to collect the outstanding balance. Failure to remit payment may result in legal action to recover costs.

Cancellation and Rescheduling

Cancellation Policy

To cancel a scheduled service, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the appointment may incur a cancellation fee to cover scheduling and resource allocation costs.

Rescheduling Policy

We strive to accommodate requests for rescheduling. Please notify us as soon as possible if you need to change your appointment time. Rescheduling fees may apply if the request is made within 24 hours of the scheduled service time.

Service Warranty and Limitations

Limited Warranty

We stand behind the quality of our services. Franklin WaterGuard offers a limited warranty on our water damage restoration services, which includes:

• Completion of services as outlined in the agreement
• High-quality, professional workmanship

This warranty covers issues directly related to our service performance but does not cover pre-existing conditions or additional damage beyond our control.

Exclusions to Warranty

Our warranty does not cover:

• Damage from future water incidents
• Issues arising from third-party work
• Damage due to structural vulnerabilities not disclosed by the customer

Warranty Claims

To make a warranty claim, please contact us within 30 days of the service completion date. We will evaluate your claim and, if valid, perform additional services as necessary.

Liability Limitations

Indemnity

You agree to indemnify and hold harmless Franklin WaterGuard, its employees, agents, and affiliates, from any claims, damages, or losses arising from:

• Misrepresentation of property conditions
• Failure to comply with these Terms
• Actions taken by third parties before, during, or after our services

Limitation of Liability

While we strive to provide the best possible service, we are not liable for:

• Indirect or incidental damages
• Losses due to unforeseen complications
• Damages arising from the failure to address other property issues not related to water damage

Intellectual Property

Ownership of Materials

All materials, images, and content on franklinwaterguard.com are the intellectual property of Franklin WaterGuard. Unauthorized use of our content is prohibited.

Use of Logos and Trademarks

You may not use our logos, trademarks, or any other proprietary graphics or media without written consent from Franklin WaterGuard.

Privacy and Data Protection

Personal Information

We collect and process personal information in accordance with our Privacy Policy, available on our website. By using our website and services, you consent to this data collection and usage as outlined in the Privacy Policy.

Data Security

We are committed to protecting your personal information through secure processing measures. However, we cannot guarantee absolute data security and encourage you to use caution when providing personal information online.

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Tennessee. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of Tennessee state courts.

Dispute Resolution

We aim to resolve disputes amicably. Should you have any concerns regarding our services, please contact us. If a resolution cannot be reached, we may pursue mediation or other legal remedies as necessary.

Changes to Terms and Conditions

We may update these Terms periodically to reflect changes in our services, legal requirements, or customer needs. Any modifications will be posted on this page, and the “Last Updated” date will be updated accordingly. We encourage you to review these Terms regularly to stay informed.

Acceptance of Terms

By accessing our website and using our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

Contact Us

For any questions, clarifications, or issues regarding these Terms and Conditions, feel free to reach out to us at:

Franklin WaterGuard
Location: 4001 Parkfield Loop N Suite 39, Spring Hill, TN 37174, United States
Website: franklinwaterguard.com